Juli Froelich

Operations Manager

• Coordinate an efficient product development cycle
• Manage market data collection to identify customer and market opportunities
• Serve as liaison between product, finance and marketing teams
• Represent CEO in business meetings
• Manage CRM and related analytics
• Manage all communications with customers, vendors and investors
• Schedule virtual and onsite client meetings
• Coordinate travel and hospitality for colleagues, investors and talent
• Manage client billing, accounts payable and accounts receivable

Developed metrics process to track prototype lifecycle, reducing costs by 24% and development time by 21%
Reduced receivables over 60 days by 40% through proactive client calls and relationship management
 

Office Manager / Training Coordinator

• Created and managed course listings in LMS
• Scheduled classes and training events in LMS
• Ordered, managed, tracked and distributed courseware and labs
• Processed class registrations
• Coordinated travel and hospitality for on-site instructors
• Coordinated schedules and communication for virtual instructors
• Coordinated virtual training for remote students
• Supported remote team of instructors
• Coordinated operations with remote locations
• Created and prepared standard and ad hoc reports
• Managed billing, accounts payable and accounts receivable
• Supported remote CEO

Developed readiness report to reduce late deliveries of course material by 60%
Reduced receivables over 60 days by 30% and 90 days by 50% through proactive client calls and relationship management
 

Administrative Assistant

• Entered client data into three independent systems
• Quoted pricing
• Created client billing
• Handled daily communication with courts and clients
• Coordinated schedule changes, status updates and collections

Office Manager

• Managed daily business operations
• Managed billing, accounts receivable, accounts payable
• Processed payroll
• Initiated filings for government agencies
• Supervised Administrative Assistant
• Implemented comprehensive database and metrics to measure company profit and loss

Reduced receivables over 60 days by 70%

Product Support Representative: 2007 - 2009

• Quoted hardware and software maintenance contracts for initial product warranty expiration and renewals
• Designed and implemented a quote tracking system in Excel to monitor the monthly quoting activity and track win/loss percentage
• Designed a system in Excel for identifying buyer and program information for the Contract Services Group’s largest customer, Raytheon
• Handled daily communication with courts and clients
• Coordinated schedule changes, status updates and collections

Customer Service Representative: 2005 -2007

• Managed the right-of-return program for LSI’s largest customer, IBM
• Managed IBM quarterly pricing updates and reconciliation of billing discrepancies
• Processed and tracked fulfillment requests for urgent requirements resulting from incorrect and/or incomplete shipments

Recognized for creation of process in Oracle for tracking incomplete shipments, resulting in increased quality control measures and significant cost savings to LSI